Frequently Asked Questions

FAQs for Drivers

1. What type of freight does Freight By Us deliver?

Freight By Us specializes in local and regional deliveries, including:

• Legal courier and document transport

• Business-to-business (B2B) parcel deliveries

• Pharmaceuticals and medical supply transport

• Retail and e-commerce deliveries for companies like Home Depot, Lowe’s, CVS, and Walmart

2. What type of vehicles do I need to work with Freight By Us?

We currently accept sedans, trucks, vans, SUVs, cargo vans, sprinter vans, and box trucks. If you don’t own a vehicle, we can assist with rental options.

3. How do I sign up as a driver?

To apply as a driver, visit our driver application page and submit your details. Our team will review your application and get back to you.

4. Do I need a CDL (Commercial Driver’s License) to drive for Freight By Us?

No, a CDL is not required for cargo vans or sprinter vans. However, if you plan to operate a box truck, certain routes may require a CDL.

5. How does driver payment work?

Drivers are paid weekly, with the option of direct deposit or company-issued payment cards. Pay varies based on the load, distance, and route type.

6. Does Freight By Us offer fuel cards or benefits?

Yes, we provide optional fuel cards, as well as access to third-party benefit programs for insurance, safety training, and compliance support.

7. What are the requirements to drive for Freight By Us?

• Must be 21+ years old

• Own or lease a cargo van, sprinter van, or box truck

• Provide valid driver’s license and proof of insurance

• Pass a background check and drug screening

• Have a smartphone for dispatch communication

8. Will I need to wear a uniform?

Drivers must maintain a professional appearance. Company-branded shirts, hats, and jackets are available for purchase.

9. Can I choose my delivery routes?

Yes, drivers can select routes based on availability. We offer local, regional, and OTR (over-the-road) options.

10. Does Freight By Us help drivers obtain their DOT or MC authority?

Yes! We offer guidance and support for drivers interested in getting DOT and MC authority to operate as independent carriers.

FAQs for Industry Suppliers & Business Partners

1. What industries does Freight By Us serve?

We work with various industries, including:

• Retail & E-Commerce (Walmart, Home Depot, Hello Fresh)

• Pharmaceuticals & Medical Supplies

• Legal & Business Documents

• Industrial & B2B Deliveries

2. How do I partner with Freight By Us as a supplier or client?

You can submit a partnership inquiry on our Contact Us page or call (800) 219-3116 to discuss contract opportunities.

3. What geographic areas does Freight By Us cover?

We primarily operate in Georgia and surrounding states, with expansion plans for regional and nationwide coverage.

4. What compliance and safety measures do you follow?

We adhere to FMCSA regulations and state DOT requirements. Our drivers undergo background checks, drug screenings, and safety training.

5. Can Freight By Us handle temperature-sensitive deliveries?

Yes! We offer temperature-controlled transport options for pharmaceuticals and perishable goods.

6. How do you ensure timely deliveries?

We use GPS tracking, automated dispatching, and real-time load tracking via platforms like Motive, Ivia, and CarrierTMS.

7. What makes Freight By Us different from other courier companies?

• Reliability: On-time deliveries with GPS tracking

• Driver Support: Competitive pay, fuel cards, and compliance assistance

• Diverse Services: From small parcels to large freight logistics

• Customer-Centric: Tailored delivery solutions for businesses

8. Do you offer same-day delivery services?

Yes! We specialize in same-day and expedited delivery services for urgent shipments.

9. Can businesses track their shipments in real time?

Absolutely! Our CarrierTMS platform provides live tracking updates and delivery confirmations.

10. What types of payment options do you accept for services?

We accept credit cards, ACH payments, and business invoicing, with customized billing options for contracted clients.